Before you register for a webinar, it is required that you test your computer system to ensure that your computer meets the minimum system requirements. Testing your system should be done prior to registering, on the computer you plan to use to view the webinar.
You must have a broadband Internet connection with a DSL or LAN speed. You may measure your bandwidth speed by testing your system. Connection speed test result should either say "Your connection is DSL speed" or "Your connection is LAN speed".
Once your system is tested, review the list of upcoming webinars. You should also determine if you will be registering as an individual or a group (see question below). Click on any webinar title link to read the full course description. Add the webinar event to your shopping cart, sign in to the secure area, and enter your payment information.
You can participate in a webinar as one individual, or if you have three or more participants at the same location and would like to view the webinar as a group, you may sign up at the discounted group rate.
Group registrations are allowed one Internet connection for participation in the webinar. All group participants will view the webinar together-usually set up with an LCD projector in a conference room. For group participants to watch the webinar event, it is recommended to reserve a large enough room with:
The person who registers the group is considered the group administrator. This person will be the main contact for all webinar-related communications including sign in and material download instructions. Following the webinar, the group administrator will receive instructions on how to verify and post attendance for all members of the group in order to document CPE.
Following your registration, you will receive a confirmation email with all the instructions for downloading materials, signing in, etc. Simply follow the links to go to My Dashboard page. Upcoming webinar events are listed under the Upcoming Live Webinars tab. Any additional resources for the webinar can be found under "Materials" and downloaded by clicking the document link(s).
You will receive a reminder email five days prior to the webinar event. If you are unable to attend a webinar, you may cancel up to the scheduled time of the event and receive a full refund. When cancelling an individual webinar purchased with discounted bundle pricing, your original savings will be forfeited.
Go to your My Account page the day of the webinar, sign in, and click on My Dashboard. You will be able to join 30 minutes prior to the start of the webinar. You will see a "Join Webinar" link under the selected webinar. Once you click the "Join Webinar" link, you will enter the webinar room.
Individual participants may listen to the webinar audio using either computer speakers or teleconference. Headsets are recommended since they perform better with low audio settings. Calling the teleconference line is recommended for group participants since audio on laptops is often not adequate for listening as a group. Note: Select webinars do not have the teleconference option. This will be indicated in the webinar description
You must have a broadband Internet connection with a DSL or LAN speed to comfortably watch a webinar. If other users are sharing your Internet connection, you may need to stop/limit their Internet usage to improve your connection quality.
Close other applications, browser windows, and instant messaging programs. These programs use Internet bandwidth and may affect your audio quality.
To earn CPE credit for attending a webinar you must answer the polls displayed throughout the webinar. You will be presented with several interactive questions or polls throughout the webinar. Once you see a new poll, submit your answer by simply clicking on the radio button of the option you choose. If you are viewing the webinar in a group, your group administrator should answer attendance polls for all group participants.
Following the webinar, all attendees will receive an email and have the opportunity to fill out an evaluation of the event and print out a Certificate of Completion. For groups, the group administrator will receive an email asking for an attendance sheet with names and emails of all participants in order to verify their attendance. This information will be used to document CPE earned for all attendees in the group. Each attendee will have the opportunity to fill out an evaluation and receive a Certificate of Completion.
Unfortunately, partial credit will not be awarded for attendees that are not present for the entirety of webinar nor answer all of the polling questions. Additionally, extra credit hours will not be awarded due to the instructor presenting over the allotted time.
Yes. You may invite more participants into your group the day of the webinar. Once you are ready to fill out the group attendance form, change the default group size. You will be prompted to pay for the additional attendees.
Individual participants can print their Certificate of Completion immediately following the webinar. Go to My Dashboard, select your webinar, and click the "Print Certificate" link.
Group participants can print their Certificate of Completion once the group administrator has completed the group attendance form.
Individual participants will receive an evaluation email once the webinar is finished. Click on the link in the evaluation email, and fill out the form for your feedback to be submitted.
Group participants can submit their evaluations once the group administrator submits the group attendance form. They will receive an evaluation email to the email address entered in the group attendance form.
All of our webinars are recorded, then the recordings are reviewed for audio and presentation quality. Please note that not all webinars recordings will be available due to technical issues, and those that are available are unedited. Once released, recordings can be accessed from My Dashboard page for three months after the live event at no charge.
It may be that you are not receiving your reminder emails because of a spam filter from your email provider. Please check your spam/junk box for messages from CCH CPELink. In the future, to make sure you receive your reminder emails, we suggest that you add the email address firstname.lastname@example.org to the address book in your email program.
Register for a webinar as usual. Download Adobe Connect Mobile for iOS from the App Store.
On the day of the webinar:
Register for a webinar as usual. Download Adobe Connect Mobile for Android from the Google Play
On the day of the webinar:
Go to your My Account page and select My Dashboard. All available Self-Study courses can be found under the "In Progress Self-Study" tab. Select the course you want to begin and click the "Access Course" link. This will take you to the On-Demand video presentation where you can pause, fast forward, and go back to previous slides. The Final Exam is located at the end of the presentation and can be accessed at any time. While taking the final exam, you have the ability to refer back to previous slides for reference without losing you place in the exam.
Materials for on-demand self-study courses can be downloaded within the on-demand video in the top-right corner by selecting the "Materials" link. You have access to final exam questions, a printer friendly version of the slide presentation, and course instructions.
You have one year from the purchase date to complete your Self-Study course. Per the National Association of State Boards of Accountancy (NASBA) expiration dates for Self-Study courses cannot be extended.
The Unlimited Webinar Pass is a one-year subscription for unlimited access to any of our Live Webinars. While Self-Study courses are not included under the Unlimited Pass, as a benefit of your subscription you receive a 50% discount on any Self-Study courses purchased.
Details of your Value Pass can be found in the My Discount section of your My Account page.
Receipts for purchases are located in the My Dashboard section. Locate the course and click the "Order Receipt" link. Order receipts for Discount Programs can be found in the My Discounts section of your My Account page.