Designing Effective KPIs and Performance Dashboards (Currently Unavailable)

Author: Miles Hutchinson

Designing, developing and supporting an effective reporting system of leading and lagging KPIs (Key Performance Indicators) is complicated. Information needed by senior management is different and less granular than that needed by the line manager, and the producers. The technical aspects of pulling the right information from the mountains of data at the right time can be overwhelming. We can help demystify this puzzle and put your team on the track to smooth sailing. Join us and accelerate your team’s understanding and effectiveness in designing, implementing and monitoring critical KPIs using powerful performance dashboards. Learn how to tailor your dashboards to perfectly fit the needs of your C-suite, middle managers, and line and field personnel.

Organizational design improvements and technology advances have offered leadership an opportunity to provide process managers and decision makers at all levels of the organization with relevant information reporting in the form of right-timed dashboards to help them better manage and make quicker, more accurate decisions. It’s time for your team to take advantage of this progress!

Publication Date: April 2019

Designed For
C-Suite, Strategic Planners, CFOs, IT Managers, Compliance Officers, Information Reporting, Officers, Controllers, Accounting Managers, Risk Managers, and Compliance Officers or Managers.

Topics Covered

• Three applications of KPI Performance Dashboards
• Layers — relating dashboards to the decision makers
• Types — finding the right fit
• Architecture — developing the support structure
• Creating and effective KPI Team
• Plan Overview — ensuring the success of your KPI dashboards
• Establishing your roll”out methodology
• Improve your KPI measures with process analysis
• What to measure: operational v. financial KPIs
• Relate Performance Dashboards to Balanced Scorecards
• Examples/links of effective KPI dashboards

Learning Objectives

• Identify the effectiveness in designing, implementing and monitoring critical KPIs using powerful performance dashboards
• Recognize how to tailor your dashboards to perfectly fit the needs of your C-suite, middle managers, and line and field personnel
• Describe an operational measure
• Identify a lagging indicator
• Recognize application layers and how they apply to the technical architecture of a dashboard
• Identify the strategic theme of a balanced scorecard defines how quality products and services are delivered
• Recognize how to apply The High Performance Organization (HPO) Roadmap
• Describe a financial measure
• Identify types or performance dashboards
• Recognize the steps in the process of creating an effective KPI dashboard
• Identify action items associated with user interviews
• Differentiate categories within the balanced scorecard
• Recognize the Nine Steps to Success (TM)

Level
Basic

Instructional Method
Self-Study

NASBA Field of Study
Business Management & Organization (2 hours)

Program Prerequisites
None

Advance Preparation
None