The role of a manager requires giving helpful, constructive feedback to employees. While it is easy and enjoyable to give praise and compliments, sharing criticism is more difficult for both the speaker and the recipient. Additionally, research shows that most people respond better to positive reinforcement rather than criticism. This course shares advice and techniques for providing helpful employee evaluations and feedback.
Publication Date: June 2022
Topics Covered
- Feedback?
- Benefits of Giving Feedback
- What's the Purpose?
- The "Sandwich Method"?
- Delivering Positive Feedback — Use Empathy to Make More Meaningful
- Important Considerations for Delivering Negative Feedback
- Feedback Culture
- Elements of Helpful Feedback
- Coaching Mentality
- Effective Feedback
- Ineffective Feedback
- Clear Expectations
- Delivery Matters
- Feedback Style Spectrum
- Steps for Delivering "Constructive" Feedback
- Hold Employees Accountable After the Feedback Discussion Has Occurred
- Use Your EQ (Emotional Intelligence)
- How to Use Neuroscience for Recipient of Feedback to Feel More Open Minded
- Topics to Cover in Performance Review
- Be Specific in Terms of Observations, Goals and Expectations
- Close the Meeting with a Check of Understanding
Learning Objectives
- Recognize why positive feedback is often more effective than criticism
- Identify various alternatives for fostering trust between managers and employees to make feedback more meaningful and effective
- Describe important considerations for how and when to deliver more negative feedback
- Recognize advice and techniques for providing helpful employee evaluations and feedback
- Describe the percent of people would prefer constructive feedback to positive praise or recognition based on a study by Harvard Business Review
- Describe the "sandwich method"
- Identify a characteristic of a passive-aggressive feedback style
- Identify the first step in delivering constructive feedback
- Recognize the percentage of the time you should be in "listening mode" when delivering constructive feedback in listening
Level
Basic
Instructional Method
Self-Study
NASBA Field of Study
Business Management & Organization (2 hours)
Program Prerequisites
None
Advance Preparation
None
Instructor
Jennifer Kowal
Jennifer Kowal, JD, has been a tax professor and the director of the graduate tax program at Loyola Law School in Los Angeles since 2003. Loyola’s graduate tax program offers an LL.M. in Taxation for attorneys and a Master in Tax Law for non-lawyers. Professor Kowal teaches courses in advanced income taxation, income tax timing issues, corporate taxation, and tax research, among others. Prior to teaching at Loyola, Professor Kowal taught in the International Tax Program at Harvard Law School.
She also practiced law with the firms of Irell & Manella in Los Angeles and Ropes & Gray in Boston, advising clients on the taxation of various business transactions, including cross-border, partnership and corporate structures. Professor Kowal holds a BS in Accounting with distinction from the University of Kansas, and a JD from UCLA School of Law, where she was a member of the Order of the Coif.