Designing Effective KPIs and Performance Dashboards

Author: Miles Hutchinson

We need our leaders to be effective in deploying our resources and guiding our operations to reach our goals in the most effective way. We need everyone to understand our mission and strategy so we can be sure we are all pulling together in the right direction. How well do our dashboard reporting tools support your strategic mission and goals? Are they right timed and properly designed for the users? How many reporting layers do we need? How should our KPIs be delivered? Who should have access? The data is there. Getting it into the right hands when it is most needed is the challenge.

Designing, developing and supporting an effective reporting system of leading and lagging KPIs (Key Performance Indicators) is complicated. Information needed by senior management is different and less granular than that needed by the line manager, and the producers. The technical aspects of pulling the right information from the mountains of data at the right time can be overwhelming. We can help demystify this puzzle and put your team on the track to smooth sailing.

Join us and accelerate your team’s understanding and effectiveness in designing, implementing and monitoring critical KPIs using powerful performance dashboards. Learn how to tailor your dashboards to perfectly fit the needs of your C-suite, middle managers, and line and field personnel.

Publication Date: February 2022

Designed For
C-Suite, Strategic Planners, CFOs, IT Managers, Compliance Officers, Information Reporting, Officers, Controllers, Accounting Managers, Risk Managers, and Compliance Officers or Managers.

Topics Covered

• Three applications of KPI Performance Dashboards
• Layers — relating dashboards to the decision makers
• Types — finding the right fit
• Architecture — developing the support structure
• Creating and effective KPI Team
• Plan Overview — ensuring the success of your KPI dashboards
• Establishing your roll-out methodology
• Improve your KPI measures with process analysis
• What to measure: operational v. financial KPIs
• Relate Performance Dashboards to Balanced Scorecards
• Examples/links of effective KPI dashboards

Learning Objectives

• Identify the effectiveness in designing, implementing and monitoring critical KPIs using powerful performance dashboards
• Recognize how to tailor your dashboards to perfectly fit the needs of your C-suite, middle managers, and line and field personnel
• Identify a type of financial measure
• Recognize an example of a lagging indicator
• Identify a feature of scorecards vs. dashboards
• Describe a type of performance dashboards includes core processes
• Identify a component of business architecture with respect to dashboards
• Describe a Balanced Scorecard

Level
Basic

Instructional Method
Self-Study

NASBA Field of Study
Business Management & Organization (2 hours)

Program Prerequisites
None

Advance Preparation
None