CPAs and accountants are so much more than number crunchers! Whether you work in public accounting, industry, or education, the ability to self-regulate (internal) and build meaningful relationships (external) is incredibly important.
Current research shows that Emotional Intelligence (EQ) is the critical factor, more important than IQ, that sets star performers apart from the rest of the pack. The good news is unlike IQ, EQ can be improved through effort and practice! In addition to covering various EQ theories, participants will identify personal areas of focus and design activities that can help them to further develop the skills needed to lead with empathy and self-awareness.
Publication Date: May 2019
Topics Covered
- What is Leadership?
- Goleman's Leadership Styles
- What Is Emotional Intelligence?
- Emotional Intelligence — Four Domains
- Self Awareness
- Self Management
- Brain Matters
- Options
- Social Awareness
- Improve Awareness By
- Communication
- Active Listening
- Relationship Management
- Crucial Competence-Emotional and Social Intelligence in Leadership
- 12 Competencies
- Mindfulness
- Grit
- Mindset
Learning Objectives
- Describe Emotional Intelligence (EQ)
- Identify and apply various EQ theories
- Identify personal areas of focus and design activities that can help them to further develop the skills needed to lead with empathy and self-awareness
- Describe different types of leaders
- Recognize the four domains of emotional intelligence
- Identify characteristics of active listening
- Recognize phrases correctly identifying a democratic leader
- Describe the percent of performance in all types of jobs emotional intelligence accounts for
- Identify the ability to accurately pick up on emotions in other people and understand what is really going on with them
- Describe self-management
Level
Basic
Instructional Method
Self-Study
NASBA Field of Study
Personnel/HR (1 hour)
Program Prerequisites
None
Advance Preparation
None
Instructor
Melisa Galasso
Melisa Galasso, CPA, is the founder of Galasso Learning Solutions LLC. With over 15 years of experience in the accounting profession, Melisa designs and facilitates courses in advanced technical accounting and auditing topics, including not for profit and governmental accounting. She also supports essential professional development, public speaking, and business skills. Melisa closely monitors regulatory bodies for changes in auditing and accounting guidance and serves as a subject matter expert in implementing the updated guidance.
Melisa earned the Association for Talent Development (ATD) Master Trainer™ designation. She is a member of and frequent instructor for the American Institute of Certified Public Accountants (AICPA), the North Carolina Association of Certified Public Accountants (NCACPA), and the Virginia Society of Certified Public Accountants (VSCPA).
Melisa was appointed in 2016 to the AICPA’s Technical Issues Committee (TIC), which is responsible for monitoring the activities of the various accounting and attestation standard-setting boards and submitting comments and recommendations during the due process phase. Melisa is also currently serving on the Board of Directors for the VSCPA. Previously, she served as President of the Board of NCACPA’s Charlotte Chapter, Chair of the A&A Committee for the NCACPA, and held several leadership positions with the VSCPA.
Melisa received the 2013 Women to Watch – Emerging Leader Award from the NCACPA and AICPA. She is a graduate of the 2014 class of the AICPA’s Leadership Academy. In 2016, Melisa was honored as one of the 50 Most Influential Women by the Mecklenburg Times and received the Top 5 Under 35 Award from the VSCPA. She received a 5.0 Speaker award from the NCACPA in 2015, 2016 and 2017. In 2016, Melisa received the Don Farmer Award from the NCACPA for the highest combined average scores on knowledge, skills, and materials from participant evaluations for all courses taught in a technical area. Melisa is a 2017 and 2018 recipient of the AICPA’s Outstanding Discussion Leader award which is given to the top 10% of all AICPA facilitators around the country.
Prior to establishing Galasso Learning Solutions, Melisa worked in public accounting, industry, internal audit, and academia. She received a Bachelor of Science in Business Administration with a concentration in Accounting and International Business from Georgetown University.