Managing a Multigenerational Workplace
Author: Susan Harper
| CPE Credit: |
2 hours for CPAs |
Today’s workforce spans multiple generations, each bringing distinct values, communication styles, and workplace expectations. Managers and professionals who can effectively lead and engage a multigenerational workforce gain a competitive advantage in improving retention, collaboration, and productivity. This online course provides practical insight into understanding and managing millennials within the broader multigenerational workplace landscape.
Led by Susan Harper, Certified Fraud Examiner and retired IRS Internal Revenue Agent, this engaging program focuses on the defining traits, motivations, and work preferences of the millennial generation, while addressing their impact on organizational culture and performance. Participants will explore proven management strategies to attract, engage, and retain millennial employees, identify opportunities and challenges created by generational diversity, and apply techniques to foster a culture of communication, engagement, and productivity across age groups. This course delivers actionable guidance managers and professionals can implement immediately.
Publication Date: May 2026
Designed For
This course is designed for professionals responsible for managing, mentoring, and collaborating with employees across multiple generations.
Topics Covered
- Overview of generational groups in today’s workplace
- Defining millennials and generational characteristics
- Motivators, values, and communication styles of millennials
- Management strategies for engagement and retention
- Impact of millennials on workplace culture and performance
- Opportunities and challenges of a multigenerational workforce
- Key statistics and trends shaping the modern workforce
Learning Objectives
- Define the characteristics and demographics of the millennial generation within today’s workforce
- Identify key motivators and engagement drivers for millennial employees
- Apply management strategies that support attraction, engagement, and retention of millennial talent
- Evaluate the impact of millennials on organizational culture and workforce dynamics
- Analyze opportunities and challenges associated with managing a multigenerational workforce
Level
Basic
Instructional Method
Self-Study
NASBA Field of Study
Business Management & Organization (2 hours)
Program Prerequisites
None
Advance Preparation
None
