2020 was a unique year for all aspects of business. One thing it showed us was the importance of understanding the role of management and executing the process while understanding the workplace is made up of individuals of all generations, cultures and moral values. We have seen how expectations of millennials vs. "the older" generation can vary dramatically. Attitudes and reactions to simple, day to day management instruction can be interpreted in numerous ways. And expectations for work output can be varied.
Whether you have held a management position for several years, or are just transitioning to a role which requires you to manage other individuals, you will find that becoming and remaining a good manager is often as much art as science.
This is the second course in a two-part series that is designed to help both new managers and experienced managers excel in their roles. This session focuses on techniques and concepts managers need to understand when working in today’s multi-generational and cultural work force in a multi-dimensional work environment.
Publication Date: April 2021
Designed For
Accounting, Finance, Treasury professionals; Internal auditors; Professionals considering the role of internal audit; Executive management; Board members and Audit Committee members; Legal and Compliance professionals; and All professionals in a corporate or private setting.
Topics Covered
- The challenges for today's managers
- Exploring the generational divide
- Multi-generational and cultural workforce in the new normal
- Managing Baby Boomers
- Gen X
- Managing Gen X
- Gen Y
- Managing Gen Y/Millennials
- Gen Z
- Managing Gen Z
- Other Generational Management Variances
- Breaking down barriers that may exist
Learning Objectives
- Recognize the challenges of managing in times of crisis
- Identify the multi-generational workforce and identify tips and tricks for effectively managing generations while balancing the complicated needs of varying work methods
- Identify cultural variances to effectively managing today's workforce and keys to balances these variances
- Recognize your personal management style to identify your own biases and tendencies towards executing your role
- Describe generational traits
- Recognize key considerations of the future for employers
- Identify which generational group can be divided into two categories
- Recognize one of the keys to better inter-generational communication is
Level
Basic
Instructional Method
Self-Study
NASBA Field of Study
Personnel/HR (2 hours)
Program Prerequisites
None
Advance Preparation
None
Instructor
Lynn Fountain
Lynn Fountain has over 38 years of experience spanning public accounting, corporate accounting and consulting. 20 years of her experience has been working in the areas of internal and external auditing and risk management. She is a subject matter expert in multiple fields including internal audit, ethics, fraud evaluations, Sarbanes-Oxley, enterprise risk management, governance, financial management and compliance. Lynn has held two Chief Audit Executive (CAE) positions for international companies. In one of her roles as CAE, she assisted in the investigation of a multi-million-dollar fraud scheme perpetrated by a vendor that spanned 7 years and implicated 20 employees. The fraud was formally investigation by the FBI and resulted in 5 indictments estimating a $13M fraud loss.
Ms. Fountain is currently engaged in her own consulting and training practice. She is a highly sought-after trainer and international speaker. In addition, Ms. Fountain has assisted numerous companies with enterprise risk management frameworks, internal audit processes and financial accounting. She also serves as a discussion leader for the AICPA for numerous classes finance, accounting and risk management topics.
Ms. Fountain is the author of three separate technical books. Her first book released in 2015 by the Institute of Internal Auditors Foundation is entitled “Raise the Red Flag – The Internal Auditors Guide to Fraud Evaluations”. Her second book “Leading the Internal Audit Function” was released in October 2015 by Taylor & Francis Publications. This book serves as the initial launch for a series of leading practice internal audit and information technology publications. Her third book “Ethics and the Internal Auditor’s Dilemma” was released in December 2016.
Ms. Fountain obtained her BSBA from Pittsburg State University and her MBA from Washburn University in Kansas. She has her CPA, CGMA, CRMA credentials.