Communication Skills Training for the CPA

Author: David Osburn

Today’s competitive and complex business environment requires the CPA to be a strong communicator. Attend this proactive seminar and learn how to effectively communicate your position!

This seminar will emphasize the “communication” process and explore techniques to improve oral communications, including telephone techniques, and written communications.

Publication Date: February 2019

Designed For
Sole practitioners, firm partners, CFOs, controllers, department managers, staff accountants.

Topics Covered

• Becoming a Stronger Communicator
• The Communication Process
• Improving Oral & Written Communications
• Telephone Techniques and the CPA
• Communications Skill Building- "What”if" Scenarios
• Related Communication Concepts- Public Speaking, Negotiations, and Marketing
• "Human Issues" and Communications

Learning Objectives

• Recognize how to become a stronger communicator
• Identify the communication process
• Differentiate ways to improve oral and written communications
• Identify related communication concepts”public speaking, negotiations, and marketing
• Recognize empathy, ego and needs and personality types as they relate to communications
• Describe the most effective setup for a meeting when it comes to space dynamics
• Identify how to apply Maslow's model to communication

Level
Basic

Instructional Method
Self-Study

NASBA Field of Study
Personnel/HR (2 hours)

Program Prerequisites
None

Advance Preparation
None