If for any reason you are not satisfied with your book purchase, it can easily be returned within 30 days of shipment*.
Please go to support.cch.com/returns to initiate your return and to receive a Return Merchandise Authorization (RMA postage paid) label.
All return shipments must be accompanied by your RMA label to receive credit and a refund**.
Once your book and RMA is received and processed, an e-mail confirmation will be sent to you.
If you require further assistance with your return, please call: (800) 344-3734 M-F, 8 a.m. – 6 p.m CT.
Book Return Policy
* This is applicable on quantities of less than 50 copies, and orders with no custom imprinting.
** Repackage the book into the original carton or one of similar construction. All returned books must be unused, unmarked and like-new condition, or they will not be accepted.
Last updated: May 2018
CCH® CPELink Webinar and Course Returns, Refunds & Cancellations Webinars:
If you are unable to attend a webinar, you may cancel up to the scheduled time of the event and receive a full refund.
When cancelling an individual webinar purchased with discounted bundle pricing, your original savings will be forfeited.
Refunds for a webinar will not be given for no shows.
As an alternative to a refund, you can substitute a registration for a future live webinar.
In the rare event that a webinar is cancelled or postponed due to unanticipated circumstances, registrants will be notified immediately and given the opportunity to either transfer their registration to another webinar or obtain a refund.
Unlimited Webinar Packages can be cancelled and fully refunded within thirty (30) days of date of purchase provided that you have not registered for more than one (1) program using the Unlimited Package.
There are no refunds after the thirty (30) day period or after more than one (1) program registration.
The Unlimited Webinar Pass cannot be cancelled once the user has attended more than one webinar.
Individual Web-based Self-Study Courses:
If you are not satisfied with a self-study course you have purchased, we will provide a full refund if the course has not been completed and a certificate of completion has not been awarded.
Requests for a refund must be made within 30 days of purchase.
No CPE credit will be earned for returned courses.
Web-based Self-Study Bundles and Subscriptions:
Self-study bundles or subscriptions can be cancelled and fully refunded within thirty (30) days of date of purchase, provided that you have not completed any courses within that subscription or bundle.
No refund will be provided after this thirty (30) day period or once a course has been completed and a certificate of completion awarded.
Print CPE Courses:
For print courses, we will provide a full refund to you if you are not satisfied with a self-study course, provided you return the course with no mark ups and in good condition within thirty (30) days of purchase.
Should you have a concern or question about any CPE product, or for more information regarding administrative policies such as complaint resolution and refunds, please contact us or call (800) 344-3734.