If for any reason you are not satisfied with your book purchase, it can be returned within 30 days of shipment*. Please go to support.cch.com/returns to initiate your return and obtain a Return Merchandise Authorization (RMA). All return shipments must be accompanied by an RMA to receive credit and a refund.
To receive a credit/refund, all returned items must be in their original condition and shrink-wrapped products must be unopened. Please place the item you would like to return in sturdy shipping packaging. We recommend you return your items using an insured and trackable method.
If the return does not meet the required criteria, the book will not be provided back to the customer. If you require further assistance, please call: (800) 344-3734 Monday-Friday, 8 a.m. to 5 p.m. CT.
*Not applicable for custom printed orders or for book quantities of 50 or more.
CCH® CPELink Webinar and Course Returns, Refunds & Cancellations Webinars:
If you are unable to attend a webinar, you may cancel up to the scheduled time of the event and receive a full refund.
When cancelling an individual webinar purchased with discounted bundle pricing, your original savings will be forfeited.
Refunds for a webinar will not be given for no shows.
As an alternative to a refund, you can substitute a registration for a future live webinar.
In the rare event that a webinar is cancelled or postponed due to unanticipated circumstances, registrants will be notified immediately and given the opportunity to either transfer their registration to another webinar or obtain a refund.
Unlimited Webinar Packages can be cancelled and fully refunded within 30 days of date of purchase provided that you have not registered for more than one program using the Unlimited Package.
There are no refunds after the 30-day period or after more than one program registration.
The Unlimited Webinar Pass cannot be cancelled once the user has attended more than one webinar.
Individual Web-based Self-Study Courses:
If you are not satisfied with a self-study course you have purchased, we will provide a full refund if the course has not been completed and a certificate of completion has not been awarded.
Requests for a refund must be made within 30 days of purchase.
No CPE credit will be earned for returned courses.
Web-based Self-Study Bundles and Subscriptions:
Self-study bundles or subscriptions can be cancelled and fully refunded within 30 days of date of purchase, provided that you have not completed any courses within that subscription or bundle.
No refund will be provided after this 30-day period or once a course has been completed and a certificate of completion awarded.
PDF Self-study Courses:
For downloadable PDF courses, we will provide a full refund to you if you are not satisfied with a self-study course, provided you have not completed the course and cancel it within 30 days of purchase.
Should you have a concern or question about any CPE product, or for more information regarding administrative policies such as complaint resolution and refunds, please contact us or call (800) 344-3734.